The Freedom & Responsibility Culture of Netflix….and why you should sit up and take notice!

Netflix have created a real buzz around their revolutionising of traditional HR and their powerpoint deck on the Freedom & Responsibility Culture has been viewed on the web more than 5 million times. Now why should we sit up and take note of what they have to say…. well here’s just a couple of reasons: TheyRead the full article…

How valuable is outside insight?

Our clients all have strong, successful businesses and a wealth of knowledge across their organisations. What they have also recognised is that no matter how strong their business and inside knowledge, they benefit from using an expert external partner for outside insight. Strong leaders can drive growth and organisational development but it is very difficultRead the full article…

Is your business legendary?

I find myself wondering on an almost daily basis about the demise in customer service, from retail companies to healthcare providers, business professionals to service organisations, I have struck so many companies off my list recently that I wonder how they are still in business. Let’s start with what constitutes as great customer service –Read the full article…

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